Gabarek Roper, K.& Sobel, K. (2012). Anonymity versus perceived patron identity in virtual reference transcripts. Public Service Quarterly 1 week ago
Mon, Lorri M., (2012). Professional avatars: Librarians and educators in virtual worlds. Journal of Documentation, 68(3), 318 - 329. 1 month ago
Koshik,I & Okazawa,H (2012) Conversation analytic study & potential problems in communication in library chat reference interactions.JASIS&T 1 month ago
RT @iii_innovative: New post by Kim Massana on his blog: Investing in Technology at Innovative - New World Class Data Centers Come Online... 6 hours ago